Terms of Service

Ticki is a Discord bot and web dashboard for running support in a Discord server: ticket panels and forms, modmail, transcripts, workflow automation, integrations and optional AI-assisted replies. It is not affiliated with or endorsed by Discord Inc.

Use of Discord itself remains subject to Discord's own Terms of Service and Community Guidelines. Nothing here overrides them.

You must be old enough to hold a Discord account in your country, and you must have authority over the server you install the bot into. Server administrators are responsible for what their staff do with the tools Ticki provides.

Plans and their limits are published on the pricing page and enforced by the service. No payment provider is connected at present, so no fees are charged and no plan can be purchased; paid plans are granted manually. If and when billing is enabled, this section will need to be rewritten to cover pricing, renewal, refunds, taxes and cancellation before any money is taken.

Exceeding a plan limit does not delete your configuration. Items beyond the allowance are retained but inactive until you are back within it.

You would agree not to use Ticki to:

• break the law, or help anyone else break it;
• harass, dox, or target individuals;
• store or transmit malware, or attack the service or its infrastructure;
• circumvent plan limits, rate limits or entitlement checks, or resell the service without a written agreement;
• collect personal data from members through ticket forms beyond what you actually need, or without telling them what you are collecting it for.

Messages, transcripts, attachments and configuration that pass through Ticki remain yours and your members'. We store and process them only to run the service for you. We do not sell them and we do not use them to train models.

Transcript retention is set by your plan. Once a transcript falls outside your retention window it stops being readable, and it is deleted after a further grace period. Deletion is permanent.

AI features are optional and off unless you turn them on. Where they run on Ticki's own provider keys, usage counts against your plan's monthly token allowance. Where you supply your own key, your provider's terms and billing apply to that usage.

AI output is generated text. It can be wrong. Staff keep the final word on every reply, and you are responsible for what your server sends.

The service is provided as-is, with no uptime guarantee. Discord outages, rate limits and API changes are outside our control. SLA policies configured inside Ticki measure your team's response times to your members; they are not a service-level commitment from us to you.

You can stop at any time by removing the bot from your server. We may suspend or terminate access for a breach of these terms, for abuse of the platform, or where required by law. On termination, data is deleted according to the retention rules in the privacy policy.

[Placeholder: a warranty disclaimer and limitation of liability belong here, and their wording and enforceability depend on the governing jurisdiction. This must be drafted by a lawyer before the service is offered publicly.]

These terms will change, not least because they are a draft. Material changes would be announced before they take effect, with the effective date shown at the top of this page.

Questions about these terms: [contact email not configured]